STATEMENTS YOU MAKE WHEN FILING OR UPDATING YOUR CLAIM

All insurance claims center operators voice record initial and follow-up claim reports. How those operators interpret and reduce recorded statements to the official written record can affect your coverage.

WHAT HAPPENS AFTER YOUR CLAIM IS ASSIGNED TO A CARRIER ADJUSTER

Adjusters assigned to investigate your claims will conduct an interview and will look for discrepancies initial claim report. Please click below to better understand why regardless of what call center operators and adjusters tell you if your carrier claims to find discrepancies they will deny your request for copies of your recordings under the guise of protected work product.  New York court opinions are clear on the matter, in that, business records must meet specific legal criteria to be deemed protected work product, however, the cost to get your own ruling can be very expensive. Your best bet is to obtain professional representation before you report your claims, especially if you suffer large losses.